RETURNS POLICY

Scented by Liv

www.scentedbyliv.com.au

(a) APPLICATION OF POLICY

This Returns Policy ("Policy") applies to all purchases from us, unless stated otherwise.

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(b) CUSTOMER SATISFACTION IS OUR PRIORITY

(a) At Scented by Liv, customer satisfaction is our priority.
(b) We offer refunds, repairs and replacements in accordance with the Australian Consumer
Law and on the terms set out in this Policy.

(c) Any benefits set out in this Policy may apply in addition to consumer's rights under the
Australian Consumer Law.

(d) Please read this Policy before making a purchase, so that you understand your rights as
well as what you can expect from us in the event that you are not happy with your purchase.

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(c) AUSTRALIAN CONSUMER LAW

(a) We offer refunds, repairs, and replacements in accordance with the Australian Consumer
Law.

(b) The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when
they buy products.
(c) If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it
provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian
Consumer Law will prevail.

(d) Further information about the Australian Consumer Law and these Consumer Guarantees is available
from the website of the Australian Competition and Consumer Commission.
(e) If a product which you purchased from us has a major failure (as defined in the Australian Consumer
Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for
any reasonably foreseeable loss or damage resulting from that major failure.

(f) If a product which you purchased from us has a failure which does not amount to a major failure (as
defined in the Australian Consumer Law) then you may still be entitled to have the product repaired or
replaced.

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(d) CHANGE OF MIND
We do not accept returns if you simply change your mind, or find the same product cheaper elsewhere.

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(e) PRODUCTS DAMAGED DURING DELIVERY
In the event that a product which you ordered is damaged during delivery:
(a) Please contact us as soon as possible.
(b) Any damaged product must be returned in the condition it was in when you received it, together
with any packaging and other items which you received with the damaged product.
(c) We will organise to repair the damaged product or to collect it and replace it with an equivalent
product, or to provide a refund, provided that you contact us within the following time from the date
you received the product: 30 days

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(f) EXCEPTIONS
Notwithstanding the other provisions of this Policy, we may refuse to accept the return of a product you
purchased if:
(a) You misused the product in a way which caused the problem.
(b) You knew or were made aware of the problem(s) with the product before you purchased it.
(c) You asked for alterations to a product, against our advice, or you were unclear about what you
wanted.

(d) Any other exceptions apply under the Australian Consumer Law.

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(g) BULKY ITEMS

(a) If the product you purchased is big or bulky and qualifies for a return (under the other clauses of this
Policy), then you will need to contact us to arrange to return it.
(b) We may organize a courier to pick up the product, or will otherwise help you organize the return.

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(h) PROOF OF PURCHASE
(a) To be eligible for a remedy under this Policy, all returns must be accompanied by a valid proof of
purchase.
(b) A valid proof of purchase includes (but is not limited to):
(a) Original tax invoice;
(b) Electronic copy of tax invoice;
(c) Packing slip;
(c) Please note that order confirmation emails will not be accepted as a valid proof of purchase.
(d) While our team members are eager to help you exercise your rights under this Policy, it is your
responsibility to provide proof of purchase. It is not the responsibility of our team members to verify your
purchase.

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(i) SHIPPING COSTS FOR RETURNS
(a) In the event that a product you purchased fails to meet one or more Consumer Guarantees under the
Australian Consumer Law we will bear any costs of shipping the said product (the "Returned Product")
back to us, as well as any costs of shipping any replacement product to you.

(b) If the Returned Product can easily be posted or retuned, then you are responsible for organising for
the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or
refund under the terms of this Policy (including under the Australian Consumer Law) then we will
reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.
(c) If the Retumed Product is too large, too heavy, or otherwise too difficult to be removed and retumned by
you, and is believed to be eligible for a repair, replacement or refund under the terms of this Policy
(including under the Australian Consumer Law), then we will organise for the postage, shipping.
transportation or collection of the Returned Product, at our cost.

(d) In the event that we organise and pay for the inspection, postage, shipping, transportation or collection
of a Returned Product, and it tums out not to be eligible for a repair, replacement or refund under the
terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the
costs of any inspection, postage, shipping, transportation or collection of the Returned Product.

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(k) RESPONSE TIME
We aim to process any returns within 7 days of having received them.

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(I) PROOF OF IDENTITY

You may be required to present a government issued identification document in order to return a product
and claim a remedy under this Policy.

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(m) PAYMENT OF REFUNDS
(a) We will pay any refunds in the same form as the original purchase or to the same account or credit
card as was used to make the original purchase, unless otherwise determined in our sole discretion.

(b) Alternatively, you may elect to receive store credit, which will be valid for three years from the date of
retum.

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(n) HOW TO RETURN PRODUCTS

(a) You may contact us to discuss a return using the details at the end of this Policy.

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(o) PRIVACY

(a) We are committed to protecting your privacy during the retum process. To verify your identity and
ensure secure transactions, we may request photo identification and record your name, ID type, number,
expiry date, and signature. Acceptable identification must include your full name and a future expiry date,
such as an Australian Driver's Licence or Passport.
(b) When retuming products exceeding $1,000 in value and requesting a Tax Adjustment Note, we will
require your name, address, and ABN (if applicable).

(c) We securely store collected information for a reasonable period. We may use it for fraud prevention,
research, and analysis. We may also disclose it to relevant authorities as required by law.
(d) Please contact us if you want to access your return-related information which we are holding.

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(p) CONTACT US
If you wish to speak to us about this Policy or about any refund, repairs or replacements, you may contact
us at

scentedbylivv@gmail.com
socails: scented.byliv